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Daily Personal Activities (Sole Carer)

NDIS Practice Standard 3: Provision of Support #

1.0 Purpose #

Participants living in their own homes have the right to be safe and live as autonomously as possible within their environment. It is iSeekSupport’s objective to effectively manage professional carers to ensure that they are providing services and supports to meet the requirements of the participant.

2.0 Scope #

iSeekSupport’s management team are responsible for ensuring our professionally trained staff are appropriately supervised and determining they are providing high-quality services that meet the NDIS (Provider Registration and Practice Standards) Rules 2018.

Personal care supports relate to assistance with daily personal activities, including assistance with, or supervision of, personal tasks of daily life, including:

  • Personal hygiene (e.g. showering, bathing, oral hygiene, dressing and grooming)
  • Toileting, bladder and bowel management and menstrual care
  • Eating and drinking
  • Attending appointments
  • Use of aids and appliances, hearing and communication devices
  • Mobility and transferring (e.g. moving in and out of bed and on or off the toilet)
  • Application of splints, basic first aid due to injuries sustained due to a participant’s disability.

3.0 Policy #

During the development of the support plan and service agreement, staff are required to actively listen to the participant and their support network to determine the goals, interests,

and needs of the participant. Information is gathered and used to design the supports and services within the support plan to:

  • Maximise the independence and functional skills of the participant
  • Suit the participant’s age and circumstances
  • Meet a participant’s needs in a less intrusive manner.

Participant’s choices and decisions are incorporated into the support plan, including:

  • The type of care worker preferred
  • Specific activities and supports needed (e.g. showering, dressing, eating, toileting, appointments)
  • Timeframe for activities
  • Overnight supports (if required).

4.0 Procedure #

For participants who live in their own home and request a sole carer, iSeekSupport will undertake the following steps:

Step 1. Design daily personal activities #

  • Detail and record all activities required as per the service agreement.
  • Gather details on how the participant wants activities undertaken (e.g. how they like to be showered, what time of day, etc.).
  • Determine hours and timeframes for each activity.

Step 2. Identify preferred carer/s (initial consultation) #

  • Listen to the participant to determine requirements (e.g. male/female, language preferences, cultural requirements, etc.).
  • Identify the skills that the carer/s require.
  • Review current care workers to determine possible matches.
  • If no matches in our current workforce, then the CEO will locate appropriate care workers.
  • The CEO or their managers will locate at least two to three carers for each participant.

Step 3. Complete the Safe Environment Checklist and Individual Risk Assessment Profile #

  • The CEO will delegate a staff member to visit the home environment to determine the safety of the environment for both the participant and staff. The Safe Environment Checklist will be completed during this visit.
  • All information gained from the visit is documented within the participant’s support plan.
  • The Individual Risk Assessment Profile will be completed with the participant. Information will be used to develop appropriate risk strategies in the support plan.
  • The CEO will develop, finalise and detail support plan strategies and objectives in collaboration with the participant, their family or advocate.

Step 4. Staff training #

  • Staff selected by the participant will be trained in all aspects of their care.
  • The CEO or their delegate will train the staff.
  • A buddy system (of at least two shifts) is implemented to ensure staff are fully trained in all aspects of the role to meet the participant’s requirements.

Step 5. Supervision #

  • The CEO or their delegate will determine an appropriate supervisor.
  • The supervisor will visit the participant’s home environment at least every two months.
  • During these visits, the supervisor will complete the Participant’s Home Monitoring Visit Report.
  • The supervisor will meet with management to report on their findings after each home visit. The meeting will identify risks or issues and inform continuous improvement required (e.g. additional training, staff change, etc.).

Step 6. Participant feedback #

  • The CEO or their delegate will seek the participant’s feedback regarding the performance of the staff at least every two months.
  • The participant may provide feedback verbally, via email/letter, or through the Complaints and Feedback Form or complete the Annual Participant Survey.

iSeekSupport Policy and Procedure – Published 09.02.2022 #

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