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Individual Values and Beliefs

NDIS Practice Standard 1: Rights and Responsibilities #

1.0 Purpose #

People with disabilities have the same right as other members of Australian society to realise their full potential. They should be supported to participate in and contribute to social and economic life.

We support inclusion and access for people with disabilities to mainstream and community-based activities and other government initiatives (National Disability Strategy 2010-2020).

To meet the identity capabilities of the NDIS Workforce Capability Framework, as it relates to culturally and linguistically diverse and Lesbian, Gay, Bi-sexual, Transgender, Intersex, Queer/questioning and Asexual (LGBTIQA) participants.

To inform the community of ISeekSupport’s service provision capacity, including the priority of access process and eligibility criteria requirements, we will encourage and manage requests for service from potential participants and referrals to and from other agencies.

iSeekSupport commits to cultural diversity and to support our participants by respecting their culture, values and beliefs. We will recognise and value the multicultural nature of Australian society and provide specific acknowledgement and support to the customs of Australian Indigenous people.

2.0 Scope #

The Individual Values and Beliefs Policy focuses on the inclusiveness of all community groups and freedom from discrimination that belongs to all people, irrespective of their sexual orientation, gender identity, disability, race, sex, cultural and linguistic diversity, age, and stage development.

The policy applies to all SeekSupport staff and management engaged in working with participants.

3.0 Policy #

iSeekSupport will deliver flexible services that are designed to meet the needs of diverse peoples. We will actively provide a work environment that supports, values and encourages cultural diversity by training our staff to develop their cultural and LGBTIQA understandings.

iSeekSupport will identify any real or potential barriers for the participant to access our services. Our strategies to ensure equity for all peoples may include:

  • Treating all people equally according to their human rights
  • Encouraging inclusion of all people regardless of their background, ethnicity, culture, language, beliefs, gender, age, sexual orientation, socioeconomic status, level of ability, additional needs, family structure or lifestyle
  • Promoting inclusive practices and ensuring the successful involvement of participants in the community to enable them to reach their goals and aspirations.

iSeekSupport will collaborate with the participant to identify their culture, diversity, values and beliefs. iSeekSupport acknowledges the participant’s right to practice their cultures, values and beliefs. iSeekSupport will work with the participant to ascertain how and when they wish to participate in any religious or cultural practices. The team must respond sensitively to the participant’s requirements and work with them to access their vital support.

iSeekSupport recognises, respects, promotes and celebrates the value of cultural diversity. Our team will adopt and implement inclusive and culturally diverse policies and strategies.

iSeekSupport is committed to social inclusion and community participation in both the delivery and expansion of services for disadvantaged participants. Our team will partner with the community, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups, people with different sexual orientations and disabilities.

To improve and support the varying needs of people with disabilities, their families and advocates, we will access links between other service systems. We will:

  • Consult with our participants to facilitate the provision of fair, equitable and transparent services
  • Work with services in the community to ensure our participants are provided with relevant contacts to other services and community networks to enable the development of their personal goals, outcomes and aspirations, in line with their support plan
  • Actively encourage and support our participants to maintain personal networks, community connections and participate in their community
  • Use networks and community engagement feedback to inform management processes.

iSeekSupport will gather information about participants’ cultural beliefs, values and diversity. Participants’ decisions and choices regarding their beliefs and cultural practices are supported and recorded in their support plan.

iSeekSupport Pty Ltd‘s commitment is to make sure people with disabilities are connected to their communities by:

  • Providing information on mainstream services and community activities which will benefit people with disabilities, as well as their families and advocates
  • Contributing to relevant links and networks within the community
  • Encouraging participation and inclusion of people with disabilities by working in partnership with community organisations.

iSeekSupport is committed to identifying and liaising with other stakeholders. Stakeholder identification and contact are dependent on the participant and may include local community support organisations, job networks, training organisations and housing agencies.

iSeekSupport will uphold and promote the legal and human rights of all people and abide by the United Nations Convention on the Rights of People with Disabilities.

iSeekSupport will treat all people with courtesy, dignity and will recognise their human rights to self-determination and privacy.

4.0 Procedure #

iSeekSupport will ensure that all participants are treated fairly and in a non-discriminatory manner. This intent incorporates both intake and service delivery processes. Information provided will be in an Easy Read format, but we will arrange relevant support in the home language, or an interpreter, as required. For any participant who has an information reading or understanding barrier, a support person will be provided to assist the participant in understanding what is said to them.

Our team assists the participant in decision-making about their level of participation in their relevant supports. iSeekSupport will support the participant to access supports linked to their culture, diversity, values and beliefs. The type of support and responses will be determined through consultation with the participant and will follow the choices made by the participant. Below are guidelines to assist staff in the process:

  • Pursue contacts that the participant has chosen
  • Contact local communities, e.g. cultural, religious, sexual orientation groups or spiritual groups including Aboriginal and Torres Strait Islander communities
  • Contact government agencies to seek support for individual participants
  • Source community members and groups to provide input into the service
  • Contact advocates to assist with the development of community support plans for the participants
  • Support the participant’s rights to seek contact with those in the community relevant to their wishes, goals and aspirations. The participant will be encouraged to join with related community links, as required
  • Follow the participant’s aspirations and needs to participate in the community actively.

iSeekSupport will make relevant contacts for the participant to assist in initial involvement with their selected group or individual.

iSeekSupport will work with Aboriginal and Torres Strait Islander people and culturally diverse groups to actively engage with their communities. Support provided by their community is incorporated within the support plan of the participant. This support will be assessed, monitored and reviewed to ensure that the goals and aspirations of participants are met using the relevant community supports.

iSeekSupport will provide services that meet the aspirations and goals of the participant for inclusion in the community.

Our organisation will work with the community to actively encourage participants to participate in various activities, including employment, education, sporting activities, cultural events, and relevant activities.

We are committed to building relationships with and between key stakeholders, including governments, organisations and communities, to obtain the best result for their participants.

iSeekSupport will ensure that their services are tailored to meet their participant’s needs flexibly, acknowledging that each person’s needs are different.

iSeekSupport will place a high priority on providing early intervention and prevention in each participant’s case. By understanding the root causes of any issues and intervening early, problems can be effectively managed. ISeekSupport will undertake cultural competency training for staff to increase knowledge and build strategies on how to work inclusively.

iSeekSupport promotes inclusion by:

  • Working closely with a network of health and allied health professionals to be able to support the holistic needs of our participants
  • Building effective partnerships with the participants and their families, advocates and support people to discuss and foster shared priorities and understand the participant’s individual needs and goals
  • Focusing efforts on building social inclusion and participation opportunities within the range of services provided
  • Providing information on community events and other relevant networks that meet participants’ needs and identified goals
  • Working within a participant’s networks and supports, e.g. childcare, kindergarten, school or home environments, to allow ISeekSupport to assist the participant foster relationships and increase participation in familiar surroundings
  • Instigating a Person-Centred Supports Linkage Policy and Procedure outlining how ISeekSupport will work with other communities for the betterment of their participants
  • Operating in a manner that ensures all people can access our services.

4.1 Understanding individual responsiveness – cultural and linguistically diverse #

Staff (role-dependent) are required to:

  • Ask the participant about appropriate cultural and linguistic protocols
  • Following the participant’s cultural and linguistic protocols
  • Check with the participant on culturally appropriate ways to reflect and assess current practices
  • Seek information about how they want to connect with their community
  • Not put their own experience, attitudes and beliefs related to identity as ‘normal’
  • Recognise the complexity of working in a cross-culture context and be aware of their judgements and biases affect their behaviour
  • Understand that they may not be able to perceive the participant’s cultural perspective
  • Support the person to access interpreter or similar to ensure safe, accurate and meaningful communication
  • Seek feedback from family and other community members to understand how to build on or adjust current practices
  • Assist the participant in accessing culturally and linguistically appropriate channels to provide feedback and complaints.

4.2 Understanding individual responsiveness – LGBTIQA+ identity #

Staff (role-dependent) are required to:

  • Ask and respect the participant’s sexual expression and orientation
  • Respect and protect the participant’s privacy about with whom they share their sexual orientation, gender identity and/or expression
  • Ask what is relevant to support sexual orientation, gender identity and/or expression and respect their right not to provide this information
  • Ask how to refer to the participant, such as personal pronouns – he
  • Use inclusive language
  • Support the participant to connect with chosen community(s) and family and acknowledge them as part of the support team
  • Not put their own experience, attitudes and beliefs related to identity as ‘normal’
  • Understand that they may not be able to perceive the participant’s perspective
  • Find spaces that are safe for me to explore and share my sexual orientation, gender identity and expression, as required
  • Connect to community groups and peer networks that can broaden support options and minimise safety risks
  • Work with the participant to improve experience and confidence in accessing supports and service
  • Check on the preferred way of reflecting and assessing service provided
  • Provide support to find and access safe and inclusive channels to raise concerns, complaints and incidents

iSeekSupport Policy and Procedure – Published 09.02.2022 #

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